1. What information do we collect about you?
We collect information about you when you make contact by phone or email to enquire about the provision of coaching services for your needs. We collect information including your name, personal requirements for coaching and relevant contact information such as your telephone number(s), home and email address.
We also collect information when you voluntarily provide client survey information, or feedback following a coaching programme or related service.
Website usage information is collected using cookies - as below.
2. How will we use the information about you?
We collect information about you to best understand your needs, provide coaching services you have requested; maintain internal records and to improve the quality of the service provided.
We will not share your personal information to third parties unless we have your expressed consent, or are required by law to do so.
3. Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email Adrian@acerecall.co.uk. We may make a small charge for this service.
We want to make sure that personal information is up to date. You may ask us to correct or remove information you think is inaccurate. We will promptly correct any information found to be incorrect.
4. How long do we retain your information
We will retain personal information 3 years after you have stopped using our services, unless we have a legal obligation to keep it longer or believe it is in the best professional interest to do so.
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6. Other Websites
8. How to contact us